All of our products are shipped from Switzerland. Delivery times might be affected by Covid.

TERMS OF USE

 

GENERAL CONDITIONS

This Website (ecolabo.ch, here and after the Website) is operated by Ecolabo Sàrl. Throughout the Website, the terms “we”, “us” and “our” refer to Ecolabo Sàrl. Ecolabo Sàrl offers this Website, including all information, tools and services available from this Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Company registration number is CHE-486.118.577 


By visiting our Website and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


ABOUT US


We provide the Services to you through the Website. Further details of the Services we provide are set out in section 3 below. When you purchase products using the Website, you are purchasing them from the third party retailers (the Vendors) named on the Website. It is important that you understand that the contract for the purchase of the products is between you and the relevant Partner. We are acting as agent on behalf of the Partners, which are the principals. You are not purchasing the products from us. Further details about the products, the Partners and the contract between you and the Partners in relation to your purchase of the products are set out in sections 5, 6 and 7 below.

OUR SERVICES

The services we offer through our Website allow you to search for and purchase products from third party retailers the Vendors that are listed on our Website (the “Services”).

The contract for the purchase of the products will always be between you and the relevant Vendor. We are acting as agents on behalf of the Vendors, which are the principals, and you are not purchasing the products directly from us. This means that it is the Vendor (and not us) who is legally responsible for selling any products to you.

We are authorised by the relevant Vendors to conclude contracts on their behalf, provide customer service assistance and process payments, but we would never be a party to your contract with the relevant Vendor.

When purchasing goods from a Vendor, your contract with the Vendor will incorporate the e-mail confirmation of your order, the applicable details on the product page in relation to the order and these Terms, and you agree to be bound by all such provisions. You should carefully review the e-mail confirmation of your order, the applicable details on the product page in relation to the order and these Terms to ensure that you are familiar with the terms of your contract with the Vendor.


If there is any conflict or inconsistency between these Terms and the email confirmation of your order or the applicable details on the product page, these Terms shall prevail to the extent of the conflict or inconsistency.

Please note that you must be 18 years or older to purchase products from the Website. By placing an order for products on the Website, you confirm and warrant that you are aged 18 years or older.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Website.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

THE WEBSITE

While we try to make sure that the Website is available for your use, we do not guarantee that the Website will be available at all times nor do we guarantee the uninterrupted use by you of the Website.

We reserve the right to withdraw or amend the Services through the Website without notice. We will not be liable if for any reason any of the Services are unavailable at any time or for any period.

Whilst we try to make sure that the Website is accurate, up-to-date and free from bugs, we cannot guarantee that it will be at all times.


ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

The products displayed through our Website are presented with every effort to be as accurate as possible. As the descriptions and images are based on information provided to us by the Vendors (who remain responsible for them), we cannot guarantee that all details are at all times accurate, complete or error free.

Additionally, as each item is hand-made and sourced from natural or recycled sources, some variations may occur between each item and between the items received and any photos on our Website. We hope you understand that this adds to the character and uniqueness of the products. 

If you would like more information about a product please contact us by emailing info@ecolabo.ch.

We are not responsible if information made available on this Website is not accurate, complete or current. The material on this Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Website is at your own risk.

This Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website. You agree that it is your responsibility to monitor changes to our Website.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in the Website and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software including the presentation and compilation of the same) (Content). The rights in the Website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors' rights and database right laws. All such rights are reserved. You must not systematically extract and/or re-utilise parts of the Website or the Content. In particular, you must not use any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the Website. You must not create and/or publish your own database that features substantial parts of the Website (e.g. our prices and product listings) without our prior written consent.

All copyright, trade marks, domain names, design rights, database rights, patents and other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world) in and on the Website including all content and applications located on the Website are owned by, or licensed to, us.

You must not extract or otherwise use any of the content on the Website and/or Services for commercial purposes without obtaining a licence to do so from us or our licensors.

If you are aware that any of your intellectual property rights have been infringed on the Website, please contact us by e-mailing info@ecolabo.ch to report the concern.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

CONTRACTS BETWEEN YOU AND SELLERS

Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to the Customer Terms and the applicable details on the product page. No order shall be deemed to be accepted by the Seller until Ecolabo issues you with an email confirming shipping. The contract between you and a Seller will relate only to those goods and/or services notified in the email confirming the shipment of your goods.

LIABILITY

Whilst we use best efforts to vet our Vendors and encourage them to meet our ethos and standards, we do not receive or have control over the products you order and, therefore, we are not responsible in any way for the listings on our Website and the products provided by Vendors. We do not provide any warranties or undertakings that the products you purchase from the Vendors through the Website will be of satisfactory quality, meet the description on the Website or are fit for purpose. We exclude these warranties, and all other such warranties (whether express or implied), to the fullest extent permitted by law. This does not affect your statutory rights against the Vendors under the contracts you may have with them directly.

PAYMENT METHODS

Purchases may be paid for using a debit or credit card through our online payment facility. All prices shall be shown in your selected currency and payable in Swiss francs. You accept that product prices in your selected currency do not vary according to your location; delivery charges will vary depending on the destination. Prices include VAT or other sales taxes where applicable.

PURCHASE & PAYMENT INFORMATION To place an order on the Website you must follow the on-screen instructions on the web page displaying the product you are interested in, select the relevant product options when prompted and add these to your basket. Once you have finished selecting the products you wish to purchase, you will be prompted to enter the delivery, billing and payment details. There is the option to save your data. Please see Privacy Policy for our retention of data terms.

Once you place an order you will receive an order acknowledgement email from us detailing the product(s) that you have requested to order. This is not an acceptance of your order, nor is this a confirmation of any contract between you and the Vendor.

We will then immediately notify the Vendor of the requested order and, as soon as the Vendor accepts the order, we will send you an acceptance e-mail confirming your order (the “Order Confirmation”). We will endeavor to send you an Order Confirmation within three working days of you placing your order. The contract between you and the Vendor is only concluded after issuance of the order confirmation.

The Order Confirmation will contain details of the products that have been ordered; the personal data that was provided by you for the order (such as your billing details and the name, address and contact details of the delivery recipient) and the estimated date of delivery which we endeavour to ensure conforms to the estimated date of delivery for the product(s) on the Website.

SHIPPING & DELIVERY INFORMATION

We are an intermediary – a market place offering a platform to purchase our Vendors’ goods, therefore shipping costs will vary depending on the amount of products, the size, weight and destination of your chosen item(s).

All shipping costs and delivery times are determined by the Vendors for their products and these are displayed clearly to you on the relevant product page of our Website before completing your purchase. Please note that you may have to pay several shipping costs when buying from different Vendors.

Please note that an international order might have to go through customs processing which may cause delays in delivery that are outside of our control. Whilst we will use reasonable endeavours to work with Vendors to ensure that delays are kept to a minimum, neither Ecolabo nor the Vendors will be responsible for delays caused by customs controls.

Additionally, customs may charge duty on products imported into your country. The Vendors are aware of this and will endeavour to pre-pay any customs charges on delivery. The purchase price for each product on our Website includes any local taxes and customs that the Vendors believe will be charged on import. Therefore, we hope there should be no further charges for you to pay to accept delivery of your order. However, please note that neither Ecolabo nor the Vendors will be responsible for any additional customs charges that your country may impose on the import of your products. This shall be the sole responsibility of the Customer.

We are not responsible for how the product(s) are packaged and presented on delivery, this is the responsibility of the Vendor.

REFUSAL OF TRANSACTION

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

IMPORT REGULATIONS AND DUTY

If you order goods from our Website for delivery outside the EU, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the goods or services are destined. Please note that items may not be deliverable overseas due to local law and it shall be your responsibility for any failure to deliver the goods overseas due to local law. We will not be liable for any breach by you of any laws.

RETURNS & REFUNDS

For full details on returns and refunds, please see our Returns Policy.

PERSONAL DATA

Collection and retention of personal information data is solely for the purposes of completing your order and enhancing your shopping experience. Full details of how we collect, hold and process your personally identifiable information can be found in our Privacy Policy. We only use your personal information in accordance with our Privacy Policy which is detailed on our Website.

PRIVACY POLICY

We only use your personal information in accordance with our privacy policy. Please take the time to read this carefully, as it includes important information about how we collect and use your data. By using the Website, you consent to the use of your data as described in our privacy policy.

LINKS

You may link to pages on the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The Company expressly reserves the right to revoke the right granted in this clause for breach of these Customer Terms and to take any action it deems appropriate.

Our Website must not be framed on any other Website, nor may you create a link to any part of our Website other than the home page. We reserve the right to withdraw linking permission at any time.

The Website may provide links to other Websites for your information. If you use these links, you leave the Website. We have not reviewed these third party Websites and we have no control over such Websites or resources. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk. We accept no responsibility for third party websites or for any loss or damage that may arise from your use of them including the group gifting application which is provided by a third party.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related Website, other Websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related Website, other Websites, or the Internet. We reserve the right to terminate your use of the Service or any related Website for violating any of the prohibited uses.

WAIVER

Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or remedies under these Terms, shall not constitute a waiver of any such rights or remedies and shall not relieve you from compliance with such obligations. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing. Any waiver by us of any default shall not constitute a waiver of any subsequent default.

SEVERABILITY

If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

FORCE MAJEURE

If we are prevented from performing the Services, or a Vendor is prevented from or delayed in carrying out its obligations under a contract with you, as a result of circumstances beyond our or the Vendor’s reasonable control including, without limitation, natural disasters, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to the Vendor’s workforce), or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials, then performance of our obligations or the Vendor’s obligations (as the case may be) shall be postponed for the period of time that such circumstances continue.

We will endeavour to keep you fully up to date with such circumstances and informed of any issues with the performance of ours or the Vendor’s obligations.

In respect of a sale of a product, if it looks like the Vendor will not be able to resume performing the obligations within a reasonable amount of time, the Vendor shall have the right to cancel the order and, to the extent that any money has already been taken, procure that you are provided with a full refund for the part of the order which cannot be fulfilled.

LAW & JURIDICTION

Contracts for the purchase of goods or services through our Website shall be governed by the law of Switzerland. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of Geneva, Switzerland.

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this Website or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

FEEDBACK & COMPLAINTS

To the extent you have any comments about the Website, our Services, a Vendor or a particular contract you have with a Vendor, please contact us by e-mailing info@ecolabo.ch.

Complaints about a specific Seller, goods or services must be first be notified to Ecolabo at the email info@ecolabo.ch or as directed by Ecolabo directly with the Seller concerned for resolution directly with them.